“People are going to see these everywhere in the next year or two.” “Every restaurant chain is looking toward as much automation as possible,” said Phil Zheng of Richtech Robotics, an Austin-based maker of robot servers. Shenzen, China-based Pudu Robotics, which was founded in 2016, has deployed more than 56,000 robots worldwide. Redwood City, California-based Bear Robotics introduced its Servi robot in 2021 and expects to have 10,000 deployed by the end of this year in 44 U.S. “Restaurants are pretty chaotic places, so it’s very hard to insert automation in a way that is really productive,” said Craig Le Clair, a vice president with the consulting company Forrester who studies automation. They can’t take orders, and many restaurants have steps, outdoor patios and other physical challenges they can’t adapt to. The school’s restaurant began using a robot in December, and Reynolds says it has eased the workload for human staff and made service more efficient.īut others say robot waiters aren’t much more than a gimmick that have a long way to go before they can replace humans. “There’s no doubt in my mind that this is where the world is going,” said Dennis Reynolds, dean of the Hilton College of Global Hospitality Leadership at the University of Houston. Sales of them have been growing rapidly in recent years, with tens of thousands now gliding through dining rooms worldwide. Many think robot waiters are the solution to the industry’s labor shortages. Some have cat-like faces and even purr when you scratch their heads.īut are robot waiters the future? It’s a question the restaurant industry is increasingly trying to answer. You may have already seen them in restaurants: waist-high machines that can greet guests, lead them to their tables, deliver food and drinks and ferry dirty dishes to the kitchen.
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